FAQ

Here you will find frequently asked questions about Jacksons and our products. You will also find an A-Z Fencing dictionary which we have created to help you understand all fencing terms that may be used on our site and by fencing contractors.

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Jakcure Treatment

What is the Jakcure® Process?

Jakcure® is Jacksons unique ISO 9001 accredited process which allows preservative to penetrate deep into the timber through total immersion and vacuum pressure. We are so confident in our Jakcure® process that we give it a 25 year guarantee against all wood-boring pests and all forms of wet and dry rot. Jakcure® conforms to B5 8417 and will not soil hands or clothing. It is harmless to man, animal and plant life. Non-inflammable and non-corrosive, it has no unpleasant odour and does not reduce the strength of timber or make it brittle.

Can wood intended for use in children’s play areas be treated with Jakcure® process?

Yes, any timber that will come into contact with skin should only use preservatives that have undergone comprehensive toxicological testing, as the Jakcure® process preservatives have.

Is wood treated with Jakcure® preservative safe to burn?

Principally, chemically treated wood should not be burned in domestic incinerators, but disposed of separately in the correct manner.

Are all timber preservatives classified with regard to their potential environmental and health risks?

In Europe all timber preservatives must comply with legally stipulated requirements in posing no health risks and being environmentally compatible. They must all be evaluated individually and subjected to a very extensive, critical health and environmental appraisal before being granted approval for their intended use.

Does Jakcure® treated timber contain Biocidal products?

All Jakcure® treated timber incorporates Biocidal products to protect against wood destroying organisms.

Active ingredients include Copper (II) Carbonate, Copper (II) Hydroxide, Propiconazole, Tebuconazole and N,N-Didecyl-N,N-dimethylammonium Carbonate / Barcarbonate.

What are the safety measures when handling/processing Jakcure® Timber?

  • Wear gloves when handling treated timber
  • Avoid inhalation of sawdust when cutting timber
  • Do not use in contact with drinking water or for direct food contact.
  • Do not use for animal bedding, in fish ponds or for sheet piling (canal banks).

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About our Timber

Why is there variation in colour?

Every tree is different in form, colour and grain and even within the confines of a cut length will allow the Jakcure® treatment process to penetrate differently. Colour differences will usually become less pronounced over time but a consistent flat colour without variation will never be achieved.

What causes swelling and shrinkage?

The cell structure in timber stores water which is gradually released or absorbed depending on the level of temperature and humidity. This effectively changes the volume of the timber and naturally the parts closest to the surface will dry more quickly than those closer to the centre. Splitting in the timber is part of the natural drying process in hot weather and in some cases; these splits may reduce or ‘heal’ in wetter conditions and should not be viewed as flaws. Expect freshly ‘Jakcured®’ timber to shrink by as much as 8% in width and 0.3% in length. Due to the natural structure of the timber these changes can sometimes also cause some twisting or distortion which we are unable to predict in manufacture but have no effect on the structural integrity of the finished article.

Why do knots occur?

Knots are present where branches have been cut from the tree before it is peeled and sawn. Knots should be expected on finished products but we do carefully select our timber to minimise their presence and size in highly visible parts of our products.

What is resin?

Resins occur naturally within softwoods and in the process of drying, may rise to the surface. Resin causes no harm to the timber or the Jakcure® process and can be removed if required by scraping when it hardens or wiped off with a rag soaked in turpentine.

What level of surface finishing should I expect from your peeled timber?

We use timber specially selected for its suitability for our Jakcure® treatment process in the manufacture of our Special Post and Heavy Rail Fencing, Straining Posts and Mixed Cleft and Round Fencing Stakes and while we make every effort to ‘peel’ all of the bark from the timber, due to the natural irregularities of a log it is not always possible to do so. It is perfectly normal to find occasional small patches of bark on the surface of a post or rail, these are not faults and will not detract from the effectiveness of the Jakcure® process or the durability and performance of the item.

You may also notice, on occasions, a line of indentations along the length of a post or rail, these marks are made by the harvester when the tree is felled and most are removed with the bark, but some do remain. Once again, these are not faults and will not detract from the effectiveness of the Jakcure® process or the durability and performance of the item.

What level of surface finishing should I expect from your sawn timber?

Sawing is used to 'square' the timber and achieve a uniform size, within tolerances. It is sawn in high volume in high speed mills before being supplied to us. We expect to remove any bark; however, sawn timbers will have loose fibres on the surface and may exhibit some marking from the saw blade.

What level of surface finishing should I expect from your planed timber?

On planed products, we aim to plane all faces of the component parts to achieve a smoother finish than can be achieved with sawing alone to achieve consistent dimensions. The machines and materials we use are designed to produce products that are fit for purpose, not a 'furniture' smooth finish. Very small regular undulations or ridges may be seen on the surface in certain light conditions.

Contrary to popular belief, the process of planeing does not reduce the risk of splitting, in fact because of the smooth surface; splits may actually appear more prominent. Occasionally small areas of the surface may exhibit a sawn rather than planed finish where a section of the material is missed by the planers’ blades. We try to identify and remove components which have large unplaned areas that could detract from the overall appearance of the product once installed. Any dimensions quoted on planed products are 'nominal' due to the variation in size of sawn timber supplied to us and the rate of swelling following our Jakcure® treatment process.

What is the ‘spotting’ that may be seen on the surface of the timber?

You may occasionally see small blue, green or white spots on the surface of Jakcure® treated timber. These are tiny specks of resin on the timber surface that have be dyed by the treatment which are not detrimental to the product and can usually be wiped-off with a damp cloth.

Why is it that some small sections of the timber are rougher than the surrounding area?

The small patches of ‘rough’ timber is the result of fraying which sometimes occurs on sections of timber where the wood fibres naturally run against the working direction of a planer or saw blade. Fraying will not affect the performance of the finished product.

Can I clean and paint Jacksons timber products?

Our timber products are Jakcure® treated to provide a 25 year guarantee against wood boring insects and all types of rot and do not require any additional treatment throughout their service life in normal usage save the use of our brush applied end grain treatment on any timber cut during installation or damaged in use. However, should you wish to stain or paint our timber, our advice is to buy the best coatings you can afford and please follow the guidelines below:

  1. Assemble the product and let the timber dry thoroughly through several weeks of dry weather
  2. Use a microporous finish that allows the timber to breathe
  3. Thin down the first coat of finish and allow it to dry
  4. Build up the finish with 3 or 4 full coats depending on the depth of finish required
  5. Read and follow the manufacturers’ instructions on the tin
  6. Remember, you shouldn’t expect to achieve a ‘mirror like’ gloss finish, our timber is selected and treated for outdoor use in harsh conditions

To clean Jakcured® Timber products, we recommend a gentle washing with slightly soapy water and sponge. A very light abrasive such as a nylon kitchen scourer can be used along the grain. Do not rub across the grain as it is likely to leave marks. A cold water pressure washer (such as Karcher) can be used, but care must be taken not to damage the surface of the timber.

Can I paint or colour coat Jakcure Treated Timber products?

If timber is painted this will not affect your Treatment Guarantee, a good quality product such as Sadolin may also be used to refresh or add colour to your fencing and can be obtained from many DIY stores. Always allow timber to dry naturally prior to applying any other product.

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Web Advice

Is my payment secure?

Yes, Jacksons Fencing use Sage Pay secure processing platform to take card and Paypal payments. More information on Sage Pay can be found by clicking here.

How do I load a saved basket?

If you follow the instructions below, you should be able to load your saved basket:

  1. Login, using the login link in the top right hand corner of the webpage.
  2. When logged in, click on the “My Account” button on the right of the main menu.
  3. Scroll down the page that appears and near the bottom of the page you should have a section under the header “Your Saved Baskets:“
  4. Click the load button on the line that displays the basket you wish to load.
  5. After the OK button is clicked your current basket should contain the items of the old saved basket.

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Ordering Delivering

How Do I place an order?

You can order most standard items online. It is also possible to order over the telephone 0800 408 2234, by Fax 01233 750403 by email sales@jacksons-fencing.co.uk

Our website and catalogue are full of useful hints & tips on how to work out your requirements, but if you would like any advice, please contact our sales team. We also have a range of Project Enquiry forms to make it easy to send us the details of your project.

How do I pay?

When ordering Online, we accept most major Credit/Debit cards using Sage Pay secure processing platform. It is also possible to use Paypal to make payments Online. On the telephone or in store, we accept most major credit cards, cash & BACS (Computer Bank transfers). Credit/Debit cards are debited at time of order. We have a range of Business Account options available to Trade, Commercial and Local Authorities. Should you wish to open a Trading Account for regular trading, please download and complete our Credit Application Form and please return to sales@jacksons-fencing.co.uk

Where are your depots?

We have three Fencing Centres at Ashford in Kent, Bath and Chester. Should you wish to visit, click on Where to Buy From link at the top of the home page then click on the relevant Fencing Centre for a map.

Do you have any local stockists?

We have Local Agents all over the country, but most do not hold stocks of our products. You can call us on 0800 41 43 43 for more information.

I am not near any of your depots, so how can I see your products?

All products can be viewed on the website, or please click on order catalogues at the bottom of the home page to request a free copy of the Good Fencing Guide. If you are thinking about ordering a product, it is worth noting that Jacksons Fencing operate a “No Quibble” returns policy, so if you are not satisfied, you can either return the product to us, or if we delivered, we will collect and give you a full refund provided the material is in re-saleable condition.

How do I open an Approved Trading Account?

To apply for a Trading Account please download our Account Application form from here, forms should be completed and posted back to our head office:

H S Jackson & Son (Fencing) Ltd
Stowting Common
Stowting
Ashford
Kent
TN25 6BN

Download Trading Account Application Forms

Alternatively if you are a UK Ltd company and have been trading for more than 1 year please call our sales team on 0800 408 2234 and quote your company registration number and we will do all we can, if approved to set up a trading account usually within 24 hours.

How do you deliver?

We have many options available. Our own fleet of vehicles range from Transit size to full size articulated lorries, and some even have the option for fork lift unloading on suitable ground. Flexibility is the key word, and we always try to take into account any requirements that you may have as to size of vehicle we will use to make your delivery. We can also offer Express or Overnight deliveries, but please note that there are size restrictions and extra carriage charges involved, so please speak to us about this option by calling 0800 408 2234.

How long after I place an order can I expect delivery?

This depends on the product chosen, but for a stocked product we will deliver the next time we are in your area, and we aim to cover all areas every week. We will always try to fit in deliveries to meet customer requirements, so if you have a specific deadline please talk to one of our Sales Advisors on 0800 408 2234. Some of our products are custom made, so will have a longer delivery time, but we can give you an estimated delivery date at the time of placing your order. We aim to complete the majority of deliveries within 14 days but this may vary depending on the specific stock availability and seasonal variations.

Do I have to be in when you deliver?

Not necessarily, if you are happy for us to leave the materials. However, this will not apply in the case of Express or Overnight deliveries, as a signature will be required.

How do I know if it’s a stock item?

Stocked products are marked in our Good Fencing Guide with a large dot by the product code. Availability on non-stock items varies according to the product, so please call 0800 408 2234 for the current lead time on any of these.

Why are your delivery costs high, even when the order value is relatively low?

We do try our best to try to keep the cost of delivery down, so much so that we don’t actually cover the whole transport costs with the charges. One of our logistical challenges is the very bulky nature of the majority of our products, they take up a lot of space on our lorries, the products also tend to be odd shapes – not small, or even big cardboard boxes – so sometimes it’s only possible to get a small quantity of orders for customers out on each lorry per day. We cover the whole country with a relatively small fleet of vehicles, which is why we don’t have the capacity to make it a next day service. Our charges may seem high when compared with many other online retailers, where their shipping cost may only be 1 – 2% of the sale value, and they may well have the advantage of only needing to get relatively small packages out to their customer, probably via a third party/courier service.

It would be helpful if there was an option on your website for picking a delivery date/slot why don’t you do this?

I’m afraid we are not able to provide this kind of flexibility due to limitations on our fleet of vehicles and the areas we cover. We will always try to accommodate requests where we can, and specific dates to be avoided for example.

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Product Advice

What does the Jakcure® Guarantee mean?

All Jacksons timber products carry a 25 Year Jakcure® Guarantee against rot & insect attack. Jakcure® is a pressure treatment process which penetrates into the heart wood for lasting protection. It is harmless to man, animal and plant life. For more details about the process, click on the green 25 year seal on the home page. When you place an order, we will send you on request a registration card, so all you need to do is fill in the details, send it back (postage paid), and we will do the rest. Alternatively please register your purchase online by following the link below.

Guarantees

Why are there no prices on Courtyard Gates?

Courtyard gates are custom made to order. You can expect to receive a premium quality product that meets your precise requirements. For a no obligation quotation please contact our sales team on 0800 408 2234, giving us the size you require & indicating whether you require posts. We will then quote you a price that will include all fittings.

Due to popular demand we have now introduced a range of standard size Courtyard Gates including prices.

Why do you only recommend galvanised steel posts for courtyard gates?

Courtyard gates are built around a galvanized steel sub-frame, and are clad both sides with timber, giving you a gate with two “face” sides. This makes them far heavier than gates of a lower specification, and in the long term, timber posts are unlikely to be suitable. We offer the options of having the posts polyester powder coated using the RAL colour system, so they will compliment their surroundings, we can also provide timber cladding thus incorporating the strength of a steel post with the natural look of timber.

Do you make any other custom made gates?

Yes we can offer various styles made to your sizes, so please contact one of our Sales Team on 0800 408 2234 for further details & prices, if you can’t find what you’re looking for on our website.

Can your gates be automated?

Yes, we can offer a full range of entry systems for all our gates, and have a fleet of specially trained engineers available to install these systems. Please click on gate automation on the home page for information, or for further advice contact our Sales Team on 0800 408 2234.

Why is there a long vertical saw-cut in the gate posts?

Because the growth rings of trees are circular, and because timber varies slightly in density across the width, this can cause internal stresses. Being a natural product the post will take up & release moisture as the seasons change & this may cause radial splits. The purpose of the cut is to relieve the stress caused by this process thus reducing unsightly splits.

A-Z of Fencing terms, what is a..?
Why we do not manufacture or sell concrete posts?

On the surface most people would assume concrete would last longer, however it is susceptible to frost damage and cracking, which can end its life prematurely. Concrete post are also difficult to handle due to their weight. Jakcure® treated wooden fence posts are lighter and have many more advantage over concrete and we are so confident in our Jakcure® process we back it with a 25 year guarantee. https://www.jacksons-fencing.co.uk/News/fantastic-fencing/concrete-or-wooden-fence-posts-6649.aspx

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Catalogues

Does the catalogue have prices?

No, The Good Fencing Guide no longer contains prices however we now supply an additional Price Booklet this allows us to respond more quickly to price changes and therefore reducing the need to produce the full catalogue so frequently, reducing our costs and helping the environment.

We always display our most current prices on the website for over 1300 products.

Please do not hesitate to contact our friendly advisors if you need any assistance on pricing or assistance with Bespoke product pricing. Contact us by telephone 0800 408 2234 or email sales@jacksons-fencing.co.uk

Our Fencing and Access Solutions and our Jakoustic Technical brochures do not have prices because these solutions require expert advice from our experienced sales teams. Please use contacts as above.

All brochures are downloadable in electronic form and paper brochures are orderable from this website and our Security Fencing site www.jacksons-security.co.uk
Note: All Prices on the Website and the Price Booklet Exclude VAT unless otherwise stated

How do I get a catalogue?

Just click on request a brochure here and fill in the form. You can also go to My Jacksons and register or log in, and this will enable faster access to Request a Brochure page. Alternatively you can call us on freefone 0800 408 2234. Please remember that the majority of product information is also held within the website for your convenience. New products are often featured online prior to being available within the paper brochure.

Do your prices include V.A.T?

No, VAT will need to be added to the total amount. Don’t forget to add the delivery charge. Details can be found on the inside back cover of the Good Fencing Guide or on our Delivery Costs & Terms Page, or call 0800 408 2234 for information.

Do your prices include delivery?

No, delivery is extra, rates are shown by following the link below, including an express delivery option. Click on where to buy from https://www.jacksons-fencing.co.uk/fencing-centres.aspx at the top of the page for a list of our Fencing Centre locations, should you wish to collect.

For current delivery charges please refer to our delivery costs and terms page, delivery information

Express Delivery
24 and 48 hours can be arranged at additional cost. We shall be pleased to quote competitively for delivery

I do not live within the delivery areas listed in your catalogue. Do you make any deliveries elsewhere?

We can quote rates for delivery to anywhere, so please contact our Sales Team by telephone 0800 408 2234, fax 01233 750403 or e-mail sales@jacksons-fencing.co.uk or Exports to Jersey please visit our JERSEY fencing web page https://www.jacksons-fencing.co.uk/fencing-jersey.aspx

For our standard delivery costs & terms please click here

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Security Fencing

Can you help with Security Fencing?

Yes, we manufacture a full range of Security Fencing & Gates to the highest specifications, and for the most sensitive and secure locations, both at home and abroad. Our installation teams are fully conversant with the various systems, which have been installed in some very prestigious and highly sensitive sites in the UK. Case Studies Security Website. https://www.jacksons-security.co.uk/news/case-studies.aspx
More information on security fencing and commercial products can be found on our security site, www.jacksons-security.co.uk

For a catalogue, click order catalogues at the bottom of the home page for Fencing Solutions by Jacksons, or call 0800 408 2234 for a free copy.

What colours do you offer for security fencing?

Standard colours are green, black, blue, white and grey, but other colours are available from the “RAL” colour range. These may be subject to a surcharge, so please contact our Sales Team on 0800 41 43 43 for further information.

We have our own Powder Coating Plant based at our Head Office and Manufacturing site in Kent.
Some of the most common RAL numbers as listed below:
Black RAL 9005
Green RAL 6005
White RAL 9010
Blue RAL 5010
Blue BS 20-C-40
Brown RAL 8017
Yellow RAL 1018
Grey RAL 7012
Red RAL 3020

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Exporting

Can you help with an Export Enquiry?

Yes, we have an Export Department who have many years of experience dealing with both security and domestic fencing, ranging from collections by European customers to shipping to the Falkland Islands.

For EXPORT enquiries Please make all initial enquiries to our Head Office:

Phone: 01233 750393
International tel no: +44 (0) 1233 750393
International fax no: +44 (0) 1233 750403
E-mail: export@jacksons-fencing.co.uk
For FRENCH enquiries
E-mail: france@jacksons-fencing.co.uk
For JERSEY enquiries

Please see our Fencing in Jersey Web Page for full contact details

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Installation

Can I have my order installed by Jacksons?

Yes, we have teams covering the majority of the country. For more information on our Expert Installers please click here, or call us on 0800 408 2234 for more information.

Can you repair my fence?

We do not undertake repairs or maintain other companies products, but would be happy to provide a quotation to replace old or damaged fences with our own fencing, which has a 25 year Jakcure® guarantee. You can find out more about our guarantee by clicking on the green 25 year Jakcure® Guarantee seal on the home page of our website. Jacksons can also supply Temporary fencing should you wish to close off an area while awaiting repairs.

How long does it take for one of your teams to install a fence?

Installation times vary with the seasons, the complexity of the job & the type of fencing we are installing. For the up to date situation please contact either the Domestic or Security Sales Team by calling 0800 41 43 43

How do I find out the cost of having a fence installed?

Initially we would ask you to supply us with an estimate of the quantity of fencing required, and an idea of the layout including any corners, ends, gates etc. (You can see an example of this by clicking on fence erection in the menu on the home page, and clicking for more info) This will enable us to produce a “Budget Quotation” Should you then wish to go ahead with the installation we will visit the site, confirm all the details, and produce a final quotation.

If I accept your quotation for fence installation, what happens next?

We ask for the cost of materials at this stage. We accept cash, cheques, BACS (Computerised Bank Transfers) and most major credit cards. Credit card transactions are not processed until the materials are ready for despatch. The labour will be charged on completion of the Installation.

I need to secure the site until your fence installers can start the job. Do you have any suggestions?

If we are installing one of our fencing systems for you we can loan Express Temporary Fencing Free of Charge. You can find out more about this product by going to the website home page, clicking on metal in the product ranges menu, then on playground and crowd control, and go to Express temporary fencing. If you would like to take advantage of this option, we would ask you to contribute to the carriage charge to a maximum of £35.00 within our normal delivery area. For details of this offer please contact one of our sales team on 0800 41 43 43.

What help is available if I wish to do my own Installation?

We have installation instructions available on the majority of our products, either by contacting the Sales Office on 0800 41 43 43, or you can download a PDF of the instructions you require by clicking on installation instructions

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