Customer Services

Customer Service, Feedback and Complaints

Jacksons Fencing is a family run business that was started by, Ian Jackson and his father back in 1947.  There is no doubt that family businesses are run differently to other types of business. We believe that traditional values matter and people count. Some public companies are governed by just a profit motive affecting both the workforce and customers.

Our commitment to you is to provide the ultimate in quality, service and value. This is something the whole Jacksons team takes seriously, from the initial phone call or email enquiry, right through to the eventual installation of our products. Getting things right comes from having a pride in the Jacksons Fencing tradition. 


Naturally, we hope your comments will be positive, but we would like your honest feedback to help us improve. Whether it involves our sales team, our products, delivery, our Approved Installers or even our website, please let us know using our feedback form. Call us free on 0800 41 43 43 or email us at


Our primary goal is to give all our customers a good service, product and solution that they are more than happy with but sometimes we make mistakes. If you are unhappy with any part of your experience, please use our feedback form and select 'complaint' from the drop down menu.

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