25 month Automation Guarantee

In addition to our 25 year guarantees on products, all automation products supplied and installed by Jacksons are covered by a 25 month parts and labour guarantee, subject to a service contract being taken out in the second year. If any problems occur during the lifetime of the guarantee, that are not the result of acts of vandalism, accidental damage, misuse, or unsuitable operating environments, we will replace it free of charge, including the cost of installation, under the following conditions:

  • The automation and access control equipment (hereinafter referred to as the equipment) must be used in accordance with the operating instructions.
  • The equipment must not have been modified in any way without approval in writing from us.
  • Our engineers must be given access to provide scheduled servicing and maintenance of the equipment during normal working hours defined as 8:00am – 5:30pm, Monday to Friday excluding Bank Holidays.
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